Virgin America rated as jolly awesome, outpaces rival airlines
By Jay Keller
Virgin America has been named to the hands-down, number-one customer favorite in airline travel by the readers of Consumer Reports, receiving stellar scores across the board in categories like baggage, check-in and in-flight amenities.
The California-based airline, which was first launched in August 2007 and serves 21 U.S. cities, seeks to “make flying good again” and continues to win awards for the quality of its service.
“While other airlines on the list like Southwest and JetBlue have done a very good job of satisfying fliers, Virgin America is a cut above in the eyes of our readers,” Consumer Reports Senior Editor Amanda Walker said in a statement.
In new airline travel ratings published by Consumer Reports on Wednesday, subscribers were asked to rate their satisfaction with airlines in terms of check-in ease, cabin-crew service, cabin cleanliness, seating comfort, baggage handling and in-flight entertainment.
After all, they are the only two carriers remaining who allow fliers to check for free one bag (JetBlue) or two (Southwest).
Despite all of that, researchers were quick to point out that Virgin customers still ranked the airline with the best score for baggage handling despite charging $25 each for the first and second checked bags.
Spirit Airlines brought up the rear, receiving the lowest marks across the board, thanks to tight seating and a wide array of fees that include $10-19 to book a flight and $35-100 per carry-on bag.
Researchers at the Consumer Reports National Research Center say that airline ratings are based on a survey of 16,663 respondents who flew a combined 31,732 domestic flights over a one-year period from January 2012 to January 2013.